No More Campaign Delays: Instantly Fix Orders on Hold Due to Insufficient Funds

Running a campaign should never feel like hitting an unexpected stop sign.

But occasionally, campaigns can be placed On Hold—not because of an error in setup, but simply due to insufficient account balance. When that happens, valuable time is lost, outreach is delayed, and momentum stalls.

That’s exactly why we rolled out an update designed to put control back in your hands and keep your campaigns moving without friction.

Why Campaigns Get Placed on Hold

When you’re using Pay-As-You-Go, your campaigns rely on available wallet balance to process orders. A campaign may be placed On Hold if:

• Auto-Fund is turned off, or

• Your Monthly Auto-Fund Maximum has been reached

In either case, PRINTgenie pauses the order to prevent failed charges—protecting your account, but temporarily delaying your campaign.

The good news? Fixing it now takes minutes—and you don’t need support to do it.

A Faster, Self-Serve Fix (New Update)

With this update, we’ve made it crystal clear when an order is on hold and given you a simple, self-serve path to resolve it instantly.

From your Order History, you’ll now see:

• A clear On Hold status

• An Action Required indicator

• A direct way to retry payment or adjust funding

No tickets. No waiting. No campaign re-ordering.

Auto-Fund: Your Best Defense Against Delays

Auto-Fund is designed to ensure your campaigns run without interruption—even when balances dip.

You stay in control by:

• Setting a minimum balance trigger

• Defining a top-up amount

• Applying a monthly maximum to avoid overspending

If your monthly limit is reached, you can quickly adjust it and resume processing—no need to rebuild or restart your campaign.

This update makes Auto-Fund visibility and management easier than ever.

Why This Matters

Campaign delays aren’t just inconvenient—they cost time, opportunity, and momentum.

This update ensures:

• Faster campaign recovery

• Clear visibility into funding issues

• Zero dependency on support for simple fixes

• Better Pay-As-You-Go control

In short: your campaigns move when you say they do.

Take Action Now

Don’t let funding pauses slow down your marketing.

Log into your PRINTgenie account, review your Auto-Fund settings, and make sure your campaigns are protected from unnecessary delays.

Set it once. Stay in control. Keep every campaign moving.

If you need help optimizing your Pay-As-You-Go setup, our support team is always here—but now, the power is right at your fingertips.