Smarter, Faster, Automatic: PRINTgenie’s New Refund Process

We’re excited to share that we’ve completely revamped the refund process at PRINTgenie, making it faster, more accurate, and entirely automated.

This upgrade is part of our continued effort to improve reliability and transparency across the platform, especially following our decision to bypass DPV (Delivery Point Validation) during list uploads.

What’s New!

Automated Refunds Based on Deliverability

Refunds are now automatically triggered based on deliverability feedback from our production systems.

• Users are promptly reimbursed for undeliverable records.

• No manual action is needed — the system takes care of it for you.

This ensures that refunds are handled consistently and accurately, without delays or extra steps.

Streamlined Refund Service

Our newly developed Order Refund Service simplifies the entire refund process by integrating directly with production updates.

• Improves processing speed and accuracy.

• Keeps order and refund statuses fully aligned.

• Reduces the need for manual oversight or adjustments.

The Benefits

These improvements mean a smoother experience for every PRINTgenie user:

• No manual refund handling — it’s all automatic.

• Faster, more transparent refunds you can trust.

• Real-time order tracking that reflects actual delivery results.

At PRINTgenie, we believe great service means keeping things simple, accurate, and effortless. This new refund process is a key step in that direction — giving you more confidence and clarity with every order.

Stay tuned for more enhancements designed to make your experience even better!